Refund policy
Refund Policy
At Livellora, we want every customer to feel confident when shopping for our Houseware, Home, and Kitchen products. This Refund Policy explains the conditions for returns, refunds, exchanges, cancellations, and damaged or incorrect orders.
Eligibility for Returns
You may request a return within 30 days after receiving your order.
To qualify for a return, the product must:
- Be unused and in the same condition in which it was received
- Include all original packaging, accessories, manuals, and components
- Show no signs of damage, misuse, alteration, or wear
- Be accompanied by proof of purchase or the original order information
Products that do not meet these requirements may not be accepted for return.
How to Request a Return
To begin a return request, please contact our customer support team at:
Please include:
- Your full name
- Order number
- The product you would like to return
- The reason for the return
- Relevant photographs, where applicable
Our support team will review your request and provide return instructions if the return is approved.
Please do not send a product back without first receiving authorization from us. Items returned without prior approval may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If your product arrives damaged, defective, or different from what you ordered, contact us within 72 hours of delivery.
Your message should include:
- Your order number
- A clear explanation of the issue
- Photographs of the product
- Photographs of the packaging and shipping label
After reviewing the information, we will provide an appropriate resolution, which may include a replacement or refund.
Items Not Eligible for Return
Certain products cannot be returned, including:
- Items that have been used, damaged, washed, altered, or assembled after delivery
- Products returned without their original packaging or included accessories
- Personalized or customized products
- Clearance, final-sale, or promotional items marked as non-returnable
- Gift cards
- Products that cannot be returned for health, hygiene, or safety reasons
Please contact us before purchasing if you have questions about whether a specific product may be returned.
Exchanges
We do not process direct exchanges.
The fastest way to receive another product is to return the original item in accordance with this policy and place a new order after the return has been approved.
European Union Right of Withdrawal
If an order is shipped to a country within the European Union, you may have the right to cancel or return the order within 14 days without providing a reason.
The product must be returned:
- Unused
- In its original condition
- With all packaging, accessories, and proof of purchase
This right is subject to applicable exceptions under European Union law.
Refund Processing
After your returned product is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow time for your bank, credit card provider, or payment processor to process and post the refund. Processing times may vary depending on the financial institution.
Original shipping fees are not refundable unless the return results from an error by Livellora or the product was damaged, defective, or incorrect upon delivery.
Return Shipping
Unless the item was damaged, defective, or incorrect when delivered, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.
Livellora is not responsible for returned packages that are lost, delayed, or damaged while in transit.
Order Cancellation
We begin processing orders shortly after they are placed.
To request a cancellation, contact us as soon as possible at:
If the order has already entered processing or has been shipped, cancellation may no longer be possible. In that situation, you may request a return after receiving the order, subject to the requirements of this policy.
Contact Information
If you have questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Livellora
Email: service@livellora.com
Phone: +1 (601) 601-8750
Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG
US Office:
188 E Capitol St Suite 800
Jackson, MS 39201
United States