Shipping policy
Shipping Policy
At Livellora, we are dedicated to delivering your order safely, efficiently, and with clear communication throughout every stage of the shipping process. This Shipping Policy explains how your order is handled from the time it is placed until it arrives at your delivery address.
Our Shipping Commitment
We believe shipping is an essential part of your overall shopping experience.
Every order placed with Livellora goes through a carefully managed fulfillment process designed to ensure:
- Secure and protective packaging
- Efficient order processing
- Reliable delivery through trusted shipping partners
We work with established logistics providers to help ensure your order reaches you as quickly and safely as possible.
Order Processing
Step 1 – Preparing Your Order
Once your payment has been successfully completed, your order will enter our processing stage.
Typical processing time: 1–2 business days
During this time, we:
- Verify your order details
- Inspect the product before shipment
- Carefully package your order
- Prepare it for carrier pickup
Processing times may occasionally be longer during holidays, promotional events, or periods of unusually high order volume. We always strive to dispatch orders as promptly as possible.
Step 2 – Shipping Charges
Any shipping fees applicable to your order will be clearly displayed during checkout before your payment is completed.
You can expect:
- Transparent shipping costs
- No hidden delivery fees
- No additional shipping charges after checkout
The amount shown at checkout represents the total shipping cost for your order.
Estimated Delivery Time
After your order has been shipped, estimated delivery is typically:
4–7 business days after shipment
Orders may be fulfilled from warehouses located within the United States, depending on inventory availability.
The fulfillment location is determined based on current stock levels and operational efficiency.
Please note:
Delivery estimates are provided for reference only and cannot be guaranteed. Shipping times may be affected by factors outside our control, including:
- Carrier transportation delays
- Severe weather conditions
- Deliveries to remote locations
- Customs inspections or clearance procedures
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information.
Please be aware that:
- Tracking updates may take 24–48 hours to appear
- Temporary pauses in tracking activity are normal
- A delay in tracking updates does not necessarily indicate that your package has been lost
If you have any concerns regarding your shipment, our customer support team will be happy to assist you.
Taxes, Duties, and Customs Fees
Orders Within the United States
Where required, applicable sales tax will be calculated during checkout in accordance with state and local regulations.
International Orders
Customers outside the United States may be responsible for additional charges imposed by local authorities, including:
- Import duties
- Value-added tax (VAT)
- Customs processing or handling fees
These charges are determined by the destination country's customs authorities and remain the responsibility of the customer.
Livellora has no control over customs procedures or clearance times.
Changing or Canceling an Order
Because we begin processing orders shortly after they are placed, requests for changes or cancellations should be submitted as soon as possible.
For assistance with:
- Updating your shipping address
- Canceling an order
please contact us at:
Once an order has entered processing or has already been shipped, modifications or cancellations may no longer be possible.
Shipping Issues
We carefully review all shipping-related concerns and work to provide a fair and appropriate resolution whenever possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 72 hours of delivery and provide:
- Clear photographs of the damaged item
- Photographs of the shipping box and packaging materials
Our team will review your request and determine the appropriate resolution, which may include sending a replacement.
Lost Packages
If the shipping carrier officially confirms that your package has been lost during transit, we will provide:
- A replacement product
- Another appropriate resolution
at no additional cost to you.
Contact Information
If you have any questions regarding shipping, delivery, or order tracking, please contact us.
Livellora
Email: service@livellora.com
Phone: +1 (601) 601-8750
Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG
US Office:
188 E Capitol St Suite 800
Jackson, MS 39201
United States