Privacy Policy

At Livellora, we respect your privacy and are committed to protecting your personal information. We handle your data responsibly, transparently, and in accordance with applicable privacy laws and regulations.

This Privacy Policy explains the types of information we collect, how we collect it, why we use it, when it may be shared, and the rights you may have when using our website and services.

By accessing our website or placing an order, you acknowledge and accept the practices described in this Privacy Policy.

How We Collect Information

We collect information through two primary methods:

• Information you voluntarily provide to us
• Information automatically collected while you use our website

Information You Provide Voluntarily

You may provide personal information when you:

• Place an order
• Create or manage an account
• Subscribe to newsletters or promotional communications
• Contact our customer support team

The information you provide may include:

• Your full name and contact information
• Billing and shipping addresses
• Telephone number
• Payment and transaction details

Information Collected Automatically

When you browse or interact with the Livellora website, certain technical and usage information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system details
• Pages viewed and time spent on the website
• Browsing behavior and website interactions
• Information collected through cookies and similar technologies

Purpose of Data Collection

We collect and process personal information only when necessary for legitimate business purposes, including:

• Processing and fulfilling customer orders
• Handling payments and coordinating deliveries
• Providing customer service and responding to inquiries
• Improving website performance and user experience
• Sending order confirmations and service-related updates
• Detecting and preventing fraud, misuse, or security risks

Marketing or promotional emails will only be sent if you have chosen to receive them.

How We Protect Your Information

We implement reasonable technical and organizational safeguards to help protect your personal information from unauthorized access, misuse, loss, or disclosure.

Our security practices include:

• SSL-encrypted payment processing
• Restricted internal access to sensitive customer information
• Trusted third-party payment service providers
• No storage of complete credit or debit card information on our servers

Although we use industry-standard security measures, no online system or method of electronic transmission can be guaranteed to be completely secure.

Sharing of Personal Information

Livellora does not sell, rent, or trade customers' personal information to third parties for their own marketing purposes.

We may share limited information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and technical support providers
• Analytics and website performance partners

These providers are authorized to use personal information only for approved business purposes.

Advertising and Analytics Services

We may work with third-party advertising and analytics providers that use cookies and similar technologies to measure website performance and deliver more relevant advertising.

These providers may include:

• Meta, including Facebook and Instagram
• Google
• AppLovin

Information collected through these services is governed by each provider's own privacy policy. You may manage certain preferences through your browser settings or directly with the applicable provider.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help improve website functionality and your browsing experience.

We may use cookies to:

• Enable essential website functions such as the shopping cart and checkout
• Measure website traffic and performance
• Support advertising and marketing activities

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Links to Third-Party Websites

Our website may contain links to websites operated by third parties. Livellora is not responsible for the content, privacy practices, or policies of those external websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

Your Privacy Rights

Depending on the laws applicable in your location, you may have the right to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Withdraw your consent to receive marketing communications

We may update this Privacy Policy as needed to comply with applicable legal requirements.

Do Not Track Signals

Some web browsers include a "Do Not Track" feature. Because there is currently no uniform industry standard for responding to these signals, our website does not currently respond to them.

Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so appropriate action can be taken.

Data Breach Response

If a data security incident involving personal information occurs, we will take appropriate corrective action and provide notification where required by applicable law.

Email Communications and Compliance

We may use your email address to:

• Send order confirmations and shipping updates
• Respond to customer support requests
• Deliver promotional offers or product updates when you have opted in

We comply with applicable email marketing requirements by:

• Clearly identifying the sender
• Using accurate and non-deceptive subject lines
• Providing a simple unsubscribe option
• Promptly honoring unsubscribe requests

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal obligations.

Updated versions will be posted on this page. Your continued use of our website after any changes are published constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is collected, used, or protected, please contact us:

Livellora

Email: service@livellora.com
Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800
Jackson, MS 39201
United States